|Title||Implementation & Support Consultant|
Who We Are:
We are a fast growing Victoria, BC based Software as a Service (SaaS) communications provider focussed on enhancing patient care through more effective, timely and collaborative communications. Our solutions can be found internationally, changing the way healthcare communications work.
Telmediq is looking for bright, talented people to help us continue to build and evolve our next generation secure communications platform. For this role, Telmediq is seeking an Implementation & Support Consultant motivated to be part of a team whose goal is to revolutionize Healthcare Communications.
You will work with our external customers, and internal multidisciplinary team of developers, designers, services and sales professionals who are focused on the next generation of healthcare applications and workflows. Our team members are recognized as thought leaders in mobility, development and UX.
In this role you will be a lead driver furthering our Customer Onboarding process, and conduct on-call support. This position is ideal for a support professional with a background in technology, and experience implementing software solutions in a distributed environment for small or medium size organizations. We are looking for someone who will bring passion and drive towards ensuring our high quality of service is maintained.
You will have experience in providing technical support to a customer base primarily via telephone and email. You will also be involved in account setup and provisioning. There will be an ‘On Call’ element of the role where you will be expected to be available for rapid response to customers outside of regular business hours on a periodic basis. You will also have an opportunity to contribute to the build-out of our support organization including the implementation customer facing content.
We are a small and growing team, and as a result this role has a lot of upward mobility as well as an aggressive employee ownership plan. Your DNA will be that of a challenge seeker and a problem solver. You are not happy with the status quo.
Job Type: Full-time
Experience: Technical Support, 2 Years (Preferred)