Secure Medical Answering Solutions by TelmedIQ

HIPAA Compliant Answering Service

Telmediq offers secure, cloud-based, automated medical answering service for private medical practices, hospitals and healthcare organizations. Automatically route after hours phone calls and messages while reducing human errors, dropped calls and costs.

Evaluate Telmediq now for your healthcare organization.

Request a Live Demo

Medical Answering Services Redefined

Telmediq gives users context and flexibility when it comes to medical communications, messaging and callbacks. With Telmediq, voice messages are transcribed in real-time so that physicians instantly get the information they need. Message sharing, one-touch callback, callback recording and privacy features make answering messages fast, easy and secure for all of your providers.

Eliminate Human Error from your Communications

Telmediq offers medical answering service that reduces errors by eliminating the need for a live agent or switchboard operator. Healthcare organizations can quickly set Telmediq up to recognize on-call schedules and routing rules for inbound phone calls and voice messages. With Telmediq all inbound communication is automatically sent to the right person or group quickly and accurately while priority settings ensure that the most urgent communications are responded to first.

Telmediq Consolidates Medical Communications

Telmediq consolidates all capabilities provided by traditional medical answering service including after hours call routing, service provider lookup and patient call transfers. Telmediq allows healthcare organizations to reduce operating costs with a single communication solution that covers your medical answering service, secure text messaging and pager replacement needs.

  • “There is no more waiting by the phone for a return phone call… patient safety is enhanced.”

Features

  • Secure Text Messaging
  • Group Messaging and Broadcasts
  • Forwarding and Escalations
  • Structured Communications
  • Workflow
  • Images, Voice, Video and Files
  • Delivery and Read Tracking
  • Set Message Priority
  • Automatic Responses
  • Organization Directory
  • Message Lifespan Control
  • Our HIPAA compliant secure texting solution allows healthcare teams to share Protected Health Information (PHI) instantly and securely.
  • Groups can be created by administrators and individuals to speed up care coordination or send out enterprise broadcasts.
  • Users can forward their inbox when they are not available. High priority unread messages can automatically escalate to backup users.
  • Create message templates for common activities such as orders and admissions to improve the quality of communications.
  • Send and track patient care task assignments and their completion.
  • Securely send images, voice recordings, and video with ease.
  • Track the status of individual messages and whether a user has received or read them.
  • Give messages an urgent status and create unique ringtones and delivery options so that they get read and responded to first.
  • Setup custom responses that indicate your current status or to filter out noise and messages that are not high priority.
  • Instantly see your organization’s entire directory by role, title, or department. Seamlessly works with your existing directory service such as Microsoft Active Directory.
  • IT administrators can set the lifespan of messages so that they are deleted from a user’s device after a certain period of time.
Previous
Next
  • Our HIPAA compliant secure texting solution allows healthcare teams to share Protected Health Information (PHI) instantly and securely.
  • Groups can be created by administrators and individuals to speed up care coordination or send out enterprise broadcasts.
  • Users can forward their inbox when they are not available. High priority unread messages can automatically escalate to backup users.
  • Create message templates for common activities such as orders and admissions to improve the quality of communications.
  • Send and track patient care task assignments and their completion.
  • Securely send images, voice recordings, and video with ease.
  • Track the status of individual messages and whether a user has received or read them.
  • Give messages an urgent status and create unique ringtones and delivery options so that they get read and responded to first.
  • Setup custom responses that indicate your current status or to filter out noise and messages that are not high priority.
  • Instantly see your organization’s entire directory by role, title, or department. Seamlessly works with your existing directory service such as Microsoft Active Directory.
  • IT administrators can set the lifespan of messages so that they are deleted from a user’s device after a certain period of time.
  • Dedicated Pager Number
  • Visual Voicemail and Transcription
  • Patient Centric Messaging
  • Block Caller ID
  • Reliable Message Delivery
  • On-Call Scheduling and Routing
  • Escalation Rules
  • Smartphone DND Override
  • Use a dedicated pager number specifically for work-related messages. Pager numbers can be assigned to individuals and groups.
  • All voice messages from patients and other medical providers are automatically transcribed and provided with an audio message that you can listen to.
  • Messages can be linked to specific patients from both the web console and the mobile application. Patient information is automatically populated from an EMR systems ADT feed.
  • Your providers can protect their personal phone numbers. When they call a patient or other healthcare provider back, the number for your practice or hospital is displayed, and the call details or actual callback can be recorded.
  • The SmartPager pager replacement system will securely send a text message or phone a user to deliver a message if they have no mobile data connection, ensuring reliable delivery.
  • Avoid calls or text messages to off-duty physicians by using call schedules and routing rules.
  • Create policies so that priority messages that go unanswered will be automatically escalated to a backup team member within a defined timeframe.
  • An override feature ensures that important messages provide audio alerts regardless of a user’s Do Not Disturb Settings.
Previous
Next
  • Use a dedicated pager number specifically for work-related messages. Pager numbers can be assigned to individuals and groups.
  • All voice messages from patients and other medical providers are automatically transcribed and provided with an audio message that you can listen to.
  • Messages can be linked to specific patients from both the web console and the mobile application. Patient information is automatically populated from an EMR systems ADT feed.
  • Your providers can protect their personal phone numbers. When they call a patient or other healthcare provider back, the number for your practice or hospital is displayed, and the call details or actual callback can be recorded.
  • The SmartPager pager replacement system will securely send a text message or phone a user to deliver a message if they have no mobile data connection, ensuring reliable delivery.
  • Avoid calls or text messages to off-duty physicians by using call schedules and routing rules.
  • Create policies so that priority messages that go unanswered will be automatically escalated to a backup team member within a defined timeframe.
  • An override feature ensures that important messages provide audio alerts regardless of a user’s Do Not Disturb Settings.
  • Local Forwarding Number
  • Interactive Voice Response
  • Call and Paging Preferences
  • Rules Based Call and Message Routing
  • Set up a local toll-free number and create intelligent routing rules to multiple phone numbers, specific departments, offices, or after-hour call services.
  • Create interactive voice responses that intuitively guide an inbound caller to the right person within your organization each and every time.
  • Easily create and configure provider on-call schedules and message routing rules, so that they only receive priority or important phone calls and messages when off-duty.
  • Designed to facilitate the complexity of after hours medical call coverage, SmartAnswer simplifies how inbound calls and messages are routed based on availability, on-call schedules and contact preferences so that no patient call is ever dropped.
Previous
Next
  • Set up a local toll-free number and create intelligent routing rules to multiple phone numbers, specific departments, offices, or after-hour call services.
  • Create interactive voice responses that intuitively guide an inbound caller to the right person within your organization each and every time.
  • Easily create and configure provider on-call schedules and message routing rules, so that they only receive priority or important phone calls and messages when off-duty.
  • Designed to facilitate the complexity of after hours medical call coverage, SmartAnswer simplifies how inbound calls and messages are routed based on availability, on-call schedules and contact preferences so that no patient call is ever dropped.

Evaluate Telmediq now for your healthcare organization.

Request a Live Demo