Medical Paging Solutions - HIPAA Compliant

Medical Paging

Mobile Pager Replacement Solutions

Telmediq offers a HIPAA compliant mobile pager replacement application that provides reliable two-way text messaging and voice messaging communications for doctors, medical practices, hospitals and healthcare systems.

Evaluate Telmediq now for your healthcare organization.

Request a Live Demo

Medical Paging in the Smartphone Era

Telmediq turns any Android or iOS device into a reliable two-way text pager replacement system for priority messages and callbacks. Quickly send and return text or voice messages between medical providers and healthcare teams while keeping all parties HIPAA compliant. Improve communication speed by creating automatic workflow rules that route messages to the right person or group based on their on-call availability or status.

Get Rid of Your Pager, Keep a Pager Number

Telmediq simplifies the callback process for physicians and service providers with dedicated phone numbers and Voice over IP (VOIP) callback features. Message or call directly from a personal smartphone while keeping the number secure and private. Telmediq’s mobile pager technology can be used with existing pager networks and medical answering service software so that physicians wanting to keep physical pagers or other legacy devices can still receive messages.

Get the Message Across at the Right Time, Every Time

Telmediq packages the reliability of a pager network onto an iOS or Android device and ensures priority message delivery even when a smartphone loses its data connection. Persistent delivery features automatically retry primary and secondary phone and email contact options for an on-call physician or provider group. Unacknowledged messages are automatically escalated to a corresponding individual or call team based on the organization’s communication policies.

Seamless Integration with EMR and On-Call Scheduling Systems

Telmediq integrates with EMR and EHR systems, on-call scheduling solutions, and Active Directories to further simplify patient care coordination. By integrating our mobile pager software with an EMR system’s ADT feed, clinicians can visualize all messages specific to a patient, as well as diagnostic notes, care team information and a patient roster in real-time.

  • “Our staff love the fact that they can page a physician, see that it has been read, and can immediately respond with a quick message. Communication between providers is vastly more efficient. They can easily see who is on call for a speciality and send messages and updates to one another.”

Features

  • Secure Text Messaging
  • Group Messaging and Broadcasts
  • Forwarding and Escalations
  • Structured Communications
  • Workflow
  • Images, Voice, Video and Files
  • Delivery and Read Tracking
  • Set Message Priority
  • Automatic Responses
  • Organization Directory
  • Message Lifespan Control
  • Our HIPAA compliant secure texting solution allows healthcare teams to share Protected Health Information (PHI) instantly and securely.
  • Groups can be created by administrators and individuals to speed up care coordination or send out enterprise broadcasts.
  • Users can forward their inbox when they are not available. High priority unread messages can automatically escalate to backup users.
  • Create message templates for common activities such as orders and admissions to improve the quality of communications.
  • Send and track patient care task assignments and their completion.
  • Securely send images, voice recordings, and video with ease.
  • Track the status of individual messages and whether a user has received or read them.
  • Give messages an urgent status and create unique ringtones and delivery options so that they get read and responded to first.
  • Setup custom responses that indicate your current status or to filter out noise and messages that are not high priority.
  • Instantly see your organization’s entire directory by role, title, or department. Seamlessly works with your existing directory service such as Microsoft Active Directory.
  • IT administrators can set the lifespan of messages so that they are deleted from a user’s device after a certain period of time.
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  • Our HIPAA compliant secure texting solution allows healthcare teams to share Protected Health Information (PHI) instantly and securely.
  • Groups can be created by administrators and individuals to speed up care coordination or send out enterprise broadcasts.
  • Users can forward their inbox when they are not available. High priority unread messages can automatically escalate to backup users.
  • Create message templates for common activities such as orders and admissions to improve the quality of communications.
  • Send and track patient care task assignments and their completion.
  • Securely send images, voice recordings, and video with ease.
  • Track the status of individual messages and whether a user has received or read them.
  • Give messages an urgent status and create unique ringtones and delivery options so that they get read and responded to first.
  • Setup custom responses that indicate your current status or to filter out noise and messages that are not high priority.
  • Instantly see your organization’s entire directory by role, title, or department. Seamlessly works with your existing directory service such as Microsoft Active Directory.
  • IT administrators can set the lifespan of messages so that they are deleted from a user’s device after a certain period of time.
  • Dedicated Pager Number
  • Visual Voicemail and Transcription
  • Patient Centric Messaging
  • Block Caller ID
  • Reliable Message Delivery
  • On-Call Scheduling and Routing
  • Escalation Rules
  • Smartphone DND Override
  • Use a dedicated pager number specifically for work-related messages. Pager numbers can be assigned to individuals and groups.
  • All voice messages from patients and other medical providers are automatically transcribed and provided with an audio message that you can listen to.
  • Messages can be linked to specific patients from both the web console and the mobile application. Patient information is automatically populated from an EMR systems ADT feed.
  • Your providers can protect their personal phone numbers. When they call a patient or other healthcare provider back, the number for your practice or hospital is displayed, and the call details or actual callback can be recorded.
  • The SmartPager pager replacement system will securely send a text message or phone a user to deliver a message if they have no mobile data connection, ensuring reliable delivery.
  • Avoid calls or text messages to off-duty physicians by using call schedules and routing rules.
  • Create policies so that priority messages that go unanswered will be automatically escalated to a backup team member within a defined timeframe.
  • An override feature ensures that important messages provide audio alerts regardless of a user’s Do Not Disturb Settings.
Previous
Next
  • Use a dedicated pager number specifically for work-related messages. Pager numbers can be assigned to individuals and groups.
  • All voice messages from patients and other medical providers are automatically transcribed and provided with an audio message that you can listen to.
  • Messages can be linked to specific patients from both the web console and the mobile application. Patient information is automatically populated from an EMR systems ADT feed.
  • Your providers can protect their personal phone numbers. When they call a patient or other healthcare provider back, the number for your practice or hospital is displayed, and the call details or actual callback can be recorded.
  • The SmartPager pager replacement system will securely send a text message or phone a user to deliver a message if they have no mobile data connection, ensuring reliable delivery.
  • Avoid calls or text messages to off-duty physicians by using call schedules and routing rules.
  • Create policies so that priority messages that go unanswered will be automatically escalated to a backup team member within a defined timeframe.
  • An override feature ensures that important messages provide audio alerts regardless of a user’s Do Not Disturb Settings.
  • Local Forwarding Number
  • Interactive Voice Response
  • Call and Paging Preferences
  • Rules Based Call and Message Routing
  • Set up a local toll-free number and create intelligent routing rules to multiple phone numbers, specific departments, offices, or after-hour call services.
  • Create interactive voice responses that intuitively guide an inbound caller to the right person within your organization each and every time.
  • Easily create and configure provider on-call schedules and message routing rules, so that they only receive priority or important phone calls and messages when off-duty.
  • Designed to facilitate the complexity of after hours medical call coverage, SmartAnswer simplifies how inbound calls and messages are routed based on availability, on-call schedules and contact preferences so that no patient call is ever dropped.
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  • Set up a local toll-free number and create intelligent routing rules to multiple phone numbers, specific departments, offices, or after-hour call services.
  • Create interactive voice responses that intuitively guide an inbound caller to the right person within your organization each and every time.
  • Easily create and configure provider on-call schedules and message routing rules, so that they only receive priority or important phone calls and messages when off-duty.
  • Designed to facilitate the complexity of after hours medical call coverage, SmartAnswer simplifies how inbound calls and messages are routed based on availability, on-call schedules and contact preferences so that no patient call is ever dropped.

Evaluate Telmediq now for your healthcare organization.

Request a Live Demo