As the healthcare industry optimizes for value-based care, we’ve seen a rise in the creation of large healthcare systems made up of hospitals, primary care facilities, outpatient facilities and ancillary services. Mergers, technological innovation and programs such as, Meaningful Use have led to very complex IT landscapes that have worsened as healthcare systems grow.
Today’s healthcare systems face unique challenges when it comes to communication:
- Providers may work at various hospitals and outpatient facilities
- Healthcare systems include a mix of employee and non-employee providers
- Each hospital or care facility may come on board with its own call center, EHR, nurse call and various scheduling platforms
- Directories, schedules, secure messaging platforms and the call center aren’t unified
- Decentralized IT purchasing has led to redundant and disparate platforms for the same thing (messaging, scheduling, etc.) among departments or hospitals
Added to this, there is a growing recognition that improving patient outcomes means treating patients along all points in the care spectrum, which redefines who a “care team” entails. In many cases, a “care team” would involve providers at multiple facilities and could even extend beyond a healthcare system.
The challenge is facilitating communication among all care team members, inside and outside of the hospital setting, without adding to the complexity these providers already face. After all, technology complexity is one of the leading causes of burnout among clinicians.
At Telmediq, we are working to reduce complexity through integration, system consolidation and workflow optimization. This reduces costs, streamlines care delivery and enables communication among all care team members. For example:
Communication With Any Provider
Telmediq facilitates secure communication to any care team member, no matter where they are or whether they are formally associated with the hospital or healthcare system. Using desktop phones and paper directories, it is difficult to maintain correct contact information, stay up to date with who is on-call and easily connect with each care team member. Telmediq offers:
- Unified directory to easily look up any member of the care team
- Unified schedules that integrate with the directory, to know who is on call without referencing a schedule. Look up “hospitalist on call” for instance.
- Voice communication, pager or secure text message
Safe Patient Handoff
Once a patient is discharged from an acute care facility, the clinician can still perform a safe handoff to seamlessly hand over care to the auxiliary facility within the healthcare system.
In Hospital Emergencies
In the event a patient is rapidly declining, a code page can send a high priority message to all members logged into a unit to allow for rapid response, with automatic escalation for any physician who doesn’t respond or receive the message per protocol.
Early ER Response
EMTs can begin relaying patient information to a hospital before arriving for effective triage. Resources for large emergencies (car pileup, earthquakes, etc.) can be provisioned before patients begin to arrive.
Virtual Call Queues & Unifying Call Center Agents
Telmediq’s call center software allows agents from any location in the system to take calls, regardless of the facility they are tied to - with seamless integration to patient information, on-call list and unified directory to facilitate the call. Call center agents can seamlessly put calls through to providers or send them a secure text message or page through the integrated call center software.
Whether it’s an early responder, a hospitalist or nurse at a long term care facility, Telmediq can provide seamless communication for effective patient care.
At Telmediq, we are looking to the future of clinical communication to see what hospitals and growing healthcare systems will require for the next 5 years. If you would like to see how we can help remove the complexity from your current healthcare system, to improve patient outcomes, contact one of our clinical communications specialists today!