Reducing No-Show Rates with Automated Text Messaging

Ridgeview Rehab Specialties were challenged with high no-show rates - patients forgetting about their appointments, or experience last-minute conflicts - and not rescheduling.

Telmediq's patient engagement solution automated the pre-appointement patient outreach with both appointment reminders, but also any important information the patient needed to prepare for the appointment.

The Results Made a Significant Impact for Ridgeview

  • 12.6% Drop in No-Show Rate
  • $138,600 in Total Revenue Recovery
  • 235,000 Messages Sent Each Year

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