Revolutionizing Healthcare Communications:

Mobile Secure Text Messaging Best Practices for the 21st Century

Smartphones have fundamentally disrupted how, when, and why organizations communicate across a number of industries—and healthcare is no exception. Where internal communications once relied on pagers, telephones and overhead address systems, the smartphone’s unique ability to secure, streamline, and optimize critical message delivery and clinical workflow has completely transformed how communications unfold in a healthcare setting.

With a new communication medium comes a unique set of challenges, techniques, and tips to ensure healthcare systems are capitalizing on the capabilities that the smartphone and next-generation healthcare secure text messaging platforms provide them.

Whether using secure text messaging applications to facilitate and simplify patient handoffs, coordinate care teams, or automate escalation and message routing, we’ve included suggestions, tips, and best practices in this document that will help any sized organization with the selection and rollout of a new mobile secure text messaging communication platform.