This policy also does not apply to information about you collected by third party services, applications, or websites or advertisements associated with, linked to or otherwise accessible from the Sites. In this regard, note that to the extent any credit card payment information (including the number, security code and expiration date) is submitted by you in connection with your use of the Sites or the Services, such information is not collected by the Company but rather is sent directly to a third party payment processor. The information collected or received by such third parties (such as the third party payment processor), is subject to their own privacy policies and under no circumstances is the Company responsible or liable for the third party’s compliance therewith.
HOW DO WE COLLECT INFORMATION FROM YOU?
We collect personally identifiable information (i) when you register to become a user of the Services through the Sites, (ii) when you “opt in” for certain services or features of the Sites, such as electing to receive emails, (iii) when you voluntarily provide us with information through emails or providing comments on our Blog, (iv) when you click on Facebook, Twitter or other social media “plug-ins” on the Sites and (v) automatically as further described below.
We also receive the automatic and passive data (both personally identifiable and otherwise) from the computer, mobile phone or other device you use to access the Sites and the Services, and when you interact with the Sites. In this regard, the Sites use common automated information gathering tools such as logs files that record page activity, including a particular user’s visits to a page and how many “hits” a particular item is receiving, as well as other user activity. We may also collect information through other technologies, in particular the following:
“Clear gifs.” Similarly, our analytics and any third party advertising partners may employ a software technology called clear gifs (a.k.a. web beacons/web bugs), that help us better manage content on our Sites by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our users’ personally identifiable information.
“Flash LSOs.” When we post videos on our site, third parties may use local shared objects, also known as Flash cookies, to store your preferences for volume control, or to personalize certain video features. Flash cookies are different from browser cookies because of the amount of, type of, and how data is stored. Cookie management tools provided by your browser will not remove Flash cookies. To learn how to manage privacy and storage settings for Flash cookies click here: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html#117118
WHAT INFORMATION DOES THE COMPANY COLLECT FROM YOU?
Via the Sites, the Company collects from you: (i) certain non-personal technical and other information and (ii) certain personally identifiable information.
Non-Registered Users of the Sites – In general, if you use the Sites without registering with the Company, you will be using the Sites anonymously; no personally identifiable information is collected. However, if you click on social “plug-ins” on the Sites (such as for Facebook or Twitter), those actions will be associated with, and we will have access to, your basic information on those social media sites. So, for example, if you click on the Facebook icon, we will have access to your name, email, gender, birthday, current city and profile picture, notwithstanding that you have not registered on the Site. If you “Like” our Sites or any item on the Sites on Facebook, our Sites will appear in the “Likes ” section of your profile, and we will have the ability to publish updates to you. In addition, we will collect certain the non-personally identifiable information from non-registered users, as noted in “All Users” paragraph below.
Registered Users – At the time you become a registered user of the Sites, you will providing us with the following registration-related information: full name, address, office, home and mobile phone numbers, fax numbers, e-mail address and contact preferences.
Depending on how you use the Sites, we may collect the following additional personally identifiable additional information and data:
- information about your use of Site features, how frequently you use them and your responses to any offerings and advertisements presented on the Sites;
- customer service information about you as a Site user;
- information that you publicly post on our blogs made available by the Sites;
- information on the persons or practices that referred you to TelMedIQ.
All Users – Regardless of whether you are a registered or non-registered user, when you use the Sites various types of information are collected automatically and passively through log files, cookies and the other tools noted above under the caption ”How We Collect Information From You,” including your IP address (a number assigned to your computer when you use the Internet), the name of the web page from which you entered the Sites, type of browser or operating system you are using, the name of your Internet service provider, broad demographic data, your activity while using the Sites (including access times, duration of visit on each page, new and repeat visit information, exit page information and general usage activity), and data relating to malfunctions or problems occurring when you use your computer with the Sites.
Discretionary Contact With Us – The Sites provide information on how to contact us electronically through the Sites and through email. Whenever you make such contact, you will be providing us with your name and contact information, such as email address and phone number, and any information you choose to include in the text of your message.
If you make any comments on a blog or forum associated with our Sites, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these blogs and forums.
ADDITIONAL DISCLOSURE FOR MOBILE APP USERS
HOW IS YOUR INFORMATION USED?
Our Use of Information. We collect, retain, and use the information we collect via the Sites for legitimate business purposes only: primarily to provide the Services which facilitate communications to and from your practice, patients and any hospitals who utilize the Services. It will allows us to provide the Services as they exist today, but it also as we add innovative features in the future that use the information we receive about you in new ways. In addition, we may use the information we receive about you:
- to help keep the Sites safe and secure, and protect users’ rights or property;
- to measure or understand the effectiveness of our Sites and, if applicable the ads you and others see; and
- to correspond with you regarding the Sites or matters relating to your use or potential use of the Services, or to inform you of developments in our Company or with our Services that we believe may be of interest to you.
Mobile Apps. TelMedIQ uses the information collected from your mobile device for three purposes. First, it is used by our support associates to support you if and when you have a problem with our Mobile Apps. Second, our product management team uses the information to make decisions about what devices and operating system versions to support. Finally, usage activity information is required to meet Federal HIPAA regulations.
While you are allowing us to use the information we receive about you, you always own all of your information.
Our Sharing of Information. Your trust is important to us, which is why we don’t share information we receive about you with others unless we have:
We do not sell or rent your personally identifiable information to third parties for marketing purposes.
We may share your personal information as follows:
When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of TelMedIQ, our users, or others; and in connection with the enforcement of terms which may govern our Site.
The contents of your online communications, as well as other information about you as a Site user, may be accessed and disclosed (i) in response to lawful governmental requests or legal process (for example, a court order, search warrant or subpoena) and (ii) in other circumstances in which we have a good faith belief that a crime has been or is being committed by you or another user or that an emergency exists that poses a threat to the safety of you or another person.
PROTECTING YOUR PERSONALLY IDENTIFIABLE INFORMATION
Because security is important to both the Company and you, we maintain data handling and storage practices and procedures that are designed to maintain the integrity and confidentiality of the personally identifiable information submitted to us, both during transmission and once we receive it. Industry standard internet security methods and technologies are used in an effort to prevent unauthorized access, maintain data accuracy, and ensure correct use of information. For example, where appropriate, when you enter sensitive information, we encrypt that information using secure socket layer technology (SSL). No method of transmission over the Internet or method of electronic storage is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security (for example, as a result of unauthorized acts by third parties that violate applicable law or the policies of the Sites and its service providers).
Data transmitted via the Site (other than credit card payment information) is stored on servers which are owned or controlled by us and such data is store for as long as it is necessary to provide Services to you and others. Typically, information associated with your account will be kept until your account is deleted. For certain categories of data, we may also tell you from time to time about specific data retention practices. If you suspect unauthorized access to your information, it is your responsibility to contact the Company immediately. Please be aware that data transmission is not always secure and we cannot warrant that information you transmit through the Sites is secure.
THIRD PARTY SERVICES, ADVERTISERS AND APPLICATIONS
COMMUNICATION YOU MAY RECEIVE FROM US
The Company uses voluntarily provided information to send you announcements of new Services, updates, promotional information and newsletters, as well as to provide the Services that you request and give you better customer service. You may opt out of receiving materials or other communications from us by checking the appropriate box when you register. You may unsubscribe or “opt out” from these emails at any time by following the opt-out link provided in any email received or by contacting us via email at support@TelMedIQ.com. Please note that even if you unsubscribe from promotional email messages, we may still need to contact you with important transactional information related to your account and your use of the Services. For example, even if you have unsubscribed from our email messages, we will still send you emails confirming your preferences needed to deliver our Services.
INTERNATIONAL USERS – APPLICABLE LAW
MODIFICATIONS AND DELETIONS TO PERSONAL INFORMATION
We strive to maintain the accuracy of any personally identifiable information that may be collected from you, and will use our commercially reasonable efforts to respond promptly to update our database when you tell us the information in our database is not accurate. It is your responsibility to ensure that such information is accurate, complete and up-to-date. You may obtain from us, by e-mail the registration information in our records and/or files. Information will be updated as soon as reasonably practicable. Removed information may persist in backup copies for a reasonable period of time but will not be generally available.
Once you are no longer TelMedIQ user, your account is permanently deleted from the Sites. It typically takes about one month to delete an account, but some information may remain in backup copies and logs for up to 90 days.
The Services are intended for healthcare professionals. Accordingly, in compliance with the Children’s Online Privacy Protection Act, 15 U.S.C. 6501-06 and 16 C.F.R. 312.1-312.12, the Company will not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register. If you are under 13, please do not attempt to register for the Sites or send any information about yourself to us, including your name, address, mobile device number, or email address. By using the Sites, you represent that you are not under 13 years of age.
The Company may, in the future, sell or otherwise transfer some or all of its assets to a third party. Your information, including personally identifiable information and technical and usage information we obtain from you directly or automatically via the Sites, may be disclosed to any potential or actual third party purchasers of such assets and/or may be among those assets transferred.
UPDATES TO THIS POLICY
If you have questions or concerns regarding your privacy or security on our Site, feel free to contact us at support@TelMedIQ.com.