HIPAA Compliant Healthcare Communications Solutions

Telmediq Healthcare Communications Hub

Better Communication. Better Care.

Telmediq’s Healthcare Communications Hub (HCH) integrates with your hospital’s clinical, IT, and telecom systems to unify communications and streamline care coordination. The ultimate result of quick and error-free communication is improved patient experience and safety as well as savings for your clinicians and supporting staff. The following integrations are supported by the Telmediq HCH.


Supported Integrations

Electronic Health Record (EHR)

Clinicians waste countless hours on very basic and redundant EHR activities such as finding available workstations, logging into the EHR, checking the status of test results, finding care team members, and taking clinical notes. Many of these tasks can be easily done from a mobile device without the need to log into the full EHR interface.

Within Telmediq’s EHR integration, clinicians can:

  • See who is on a patient’s care team and rapidly communicate with them
  • Receive critical test results, updates and order notifications as soon as they are entered into the EHR
  • Save key conversations and photos back to the patient clinical record
  • Perform standard clinical documentation tasks such as pain surveys, vitals recording, and more

Telmediq current supports Epic, Cerner, McKesson, Meditech, Various

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Nurse Call

Roughly half of bed calls require nursing care follow-ups, while the other non-clinical calls can be carried out by other support staff within the hospital. The ability to answer, prioritize, and assign nurse call alarms from a mobile device unlocks a new level of efficiency within the hospital and reduces repeated and unessecary trips to patient rooms. With Telmediq’s Nurse Call integration, the hospital can:

  • Send nurse call alarms to mobile users
  • Distinguish urgent call alarms from low priority ones
  • Allow a unit coordinator or clerk to validate if calls require nurse intervention
  • Allow for nurse call alarms to be shared or forwarded within the care team
  • Escalate critical alarms if they are not responded to in an appropriate timeframe

Telmediq current supports Rauland RR5, Hill-Rorm, CAS, Various

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Patient Alarms

85%-95% of alarms require no intervention. These “false alarms” are due to patient motion or sensor placement, cable issues, inaccuracies in settings, and the overuse of alarms in monitoring. Integrating alarms allows the care team to remotely assess alarms to ensure critical alarms are spotted more quickly, without contributing to alarm fatigue on the ward or patient dissatisfaction with hospital noise levels. Those that do not require nurse intervention can be re-routed accordingly.

Telmediq supports vitals alarms, fall alarms, infusion pump notifications and other alarms with vendors such as Phillips, GE, Spacelabs, and others.

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Call Center

Improve the ROI on existing call center systems by extending support to include secure two-way messaging. Communications are delivered with end-to-end encryption, VPN support, message lifespan controls and with support for logging of chat threads and messages to meet audit requirements.

Telmediq current supports Amcom, Amtelco, Various

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Scheduling Systems

The Telmediq Hub replaces many time-consuming workflows that used to be tied to the nurse workstation such as looking up clinicians, verifying on-call schedules, placing calls or waiting for callbacks. Integrating schedules with Telmediq ensures currently available clinicians and nurses can be easily communicated with via mobile devices. Intelligent routing and escalation rules ensure messages are delivered to the right people so they can be responded to in a timely manner.

Integrating with your scheduling system, the active care team is readily available within a patient’s record, with one-click capabilities to trigger two-way communication to an individual or care team. Basic patient demographic information, admissions, transfers and discharges can be done and seen within the patient record.

Telmediq current supports Amion, Qgenda, Tangier, Shift Admin and many custom solutions.

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Corporate Directory

Pull specified users or departments from the corporate directory, with no need to manually provision or update the system as users join or leave the organization. Telmediq supports the use of multiple authentication frameworks, with real-time authentication support so that users can use existing passwords or sign-on cards.

Telmediq current supports Microsoft directories, LDAP, others

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Phone Switch | PBX

Extend the ROI on existing call center systems, telephone systems and switchboards, paging systems and third party directories. These communication systems, when combined with scheduling platforms, creates a truly powerful – and simple – communication platform for care providers to communicate within hospital or across a distributed healthcare system.

Receive inbound calls and call any local extension or PSTN number within a hospital or distributed healthcare system, supporting the transition to a mobile domain. Includes features such as visual voicemail and greeting messages.

Telmediq current supports Avaya, Cisco, Mitel, Nortel, Various

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Paging Networks

Send and receive pages without the need to carry multiple devices, supporting a gradual transition from legacy infrastructure. Unique pager addresses can be assigned to a specific Telmediq user or group, eliminating the need for specific paging hardware. Provides escalation rules to automatically re-route urgent “pages” and messages to alternate care providers when required, ensuring messages are attended to quickly.

Telmediq current supports SPOK, American Messaging, Midwest Paging, Various

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Laboratory Information Systems (LIS)

Receive critical test results instantly without having to return to the workstation to look for updates, helping deliver urgent patient care more quickly. Intelligent routing can be set to auto-escalate critical abnormal test results directly to clinicians. Test results can easily be routed to requesting providers or the care team.

Receipt of test results (sent, received, opened) can be auto-logged to the EHR, eliminating an unnecessary step in documentation. The Telmediq Communication Hub complies with 2016 Joint Commission requirements for the delivery and review of critical test results.

Telmediq current supports Cerner, Sunquest, Various

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Send a message directly from the Picture Archiving and Communication System (PACS) workstation into Telmediq, with option for push notification to the care team. Removes need to manually check for results and ensures more efficient care and improved patient outcomes.

Telmediq will support GE, McKesson, CareStream in 2017.

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Patient Transport Systems (PTS)

Efficiently manage transports while minimizing patient wait time. Combined with patented Telmediq NFC tap technology, gain visibility and efficiency over the entire patient transport experience. The use of Telmediq NFC tap can trigger requests for patient transport, with detailed progress updates supplied to the patient profile through existing patient transport systems.

Telmediq integration in development (planned 2017 release).

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Real-Time Locating Systems (RTLS)

Identify and track the location of objects or people in real time. Tracking objects can assist in the efficient allocation of resources or securing medical equipment in a timely manner. Tracking patients holds valuable potential for after-care facilities or those dealing with the elderly, with data on location integrated with the patient details.

RTLS systems applied to hospital staff can be combined with scheduling information to aid in the smart routing of time-sensitive messages. Analytics can be applied for staffing decisions and to gain a better understanding of the hospital’s workflow.

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Authentication Providers

Easily access the Hub from the EMR, web browser, or app, supported by 2-Factor, Biometric and Single Sign-On (SSO) authentication frameworks with no need for re-tooling or user syncing.

Telmediq current supports Single Sign-On (SSO), OAuth, SAML, Proprietary Frameworks

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Mobile Device Management (MDM) Platforms

Supports deployment and authentication (upon request) of Telmediq application into a secure container.

Telmediq current supports AirWatch, MobileIron, Citrix, Good

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Security / Audit Platforms

Telmediq’s Communications Hub conforms with the 2016 Joint Commission requirements for the delivery and review of critical test results. Download received messages into an offline message store for audit logging, with file transfer protocol set at time of implementation.

Further security support includes end-to-end data encryption, support for 2-Factor, Biometric and Single Sign-On (SSO) authentication frameworks, VPN support, message lifespan controls, remote control lock & wipe, intrusion detection and alarming.

Telmediq current supports XML, CSV, SFTP Archival platforms

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