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Contact us | Sales 1.888.364.9305
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  • Home
  • Solutions
    • Healthcare Communications Hub
    • Patient Communication
    • Physician Scheduling
    • Call Center
    • Secure Text Messaging
    • Pager Replacement
    • Medical Answering Service
  • Who We Serve
    • Physician Executives
    • Nurse Executives
    • IT Executives
  • Client Success
  • Resources
  • About
    • Team
    • News & Blog
    • Events
    • Careers
  • Contact Us

Pager

Pager Solutions for Providers

Telmediq offers HIPAA compliant pager functionality but includes reliable two-way text messaging and voice communications, message escalations, and on-call scheduling.

Provide a Secure Paging Solution
hospital-pager-solution

Hospital pager solutions have evolved, ensure your team has the tools needed for effective patient care and care team collaboration.

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Medical Paging in the Smartphone Era

Medical Paging in the Smartphone Era

Telmediq turns any Android or iOS device into a reliable two-way text pager replacement system for priority messages and callbacks. Quickly send and return text or voice messages between medical providers and healthcare teams while keeping all parties HIPAA compliant. Improve communication speed by creating automatic workflow rules that route messages to the right person or group based on their on-call availability or status.

HIPAA compliant paging systems have evolved, ensure your team has the right tools for effective care team communication and collaboration.

 

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Garbage Can

Get Rid of Your Pager, Keep a Pager Number

Telmediq simplifies the callback process for physicians and service providers with dedicated phone numbers and Voice over IP (VOIP) callback features. Message or call directly from a personal smartphone while keeping the number secure and private. Telmediq’s mobile pager technology can be used with existing pager networks and medical answering service software so that physicians wanting to keep physical medical pagers or other legacy devices can still receive messages.

HIPAA Compliant Paging

Get the Message Across at the Right Time, Every Time

Telmediq packages the reliability of a pager network onto an iOS or Android device and ensures priority message delivery even when a smartphone loses its data connection. Persistent delivery features automatically retry primary and secondary phone and email contact options for an on-call physician or provider group. Unacknowledged messages are automatically escalated to a corresponding individual or call team based on the organization’s communication policies.

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Cloud

Seamless Integration with EMR and On-Call Scheduling Systems

Telmediq integrates with EMR and EHR systems, on-call scheduling solutions, and Active Directories to further simplify patient care coordination. By integrating our mobile pager software with an EMR system’s ADT feed, clinicians can visualize all messages specific to a patient, as well as diagnostic notes, care team information and a patient roster in real-time. Legacy medical pagers don't provide medical professionals the breath of information needed for proper patient care.

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Alerts

Hospital Paging Systems

 

Overhead paging systems add to noise pollution reducing patient satisfaction scores and are a dangerous contributor to alarm fatigue. Telmediq offers prioritized messaging and system-wide notifications for emergencies.

 

Transprent

“Our staff love the fact that they can page a physician, see that it has been read, and can immediately respond with a quick message. Communication between providers is vastly more efficient. They can easily see who is on call for a speciality and send messages and updates to one another.”

Judy Hammett, Director of Patient Financial Services and HIM CGH Medical Center
Transprent
 

Features

  • Secure Text Messaging
  • Pager Replacement
  • Medical Answering Solutions
    Iphone
      Secure Text Messaging Our HIPAA compliant secure texting solution allows healthcare teams to share Protected Health Information (PHI) instantly and securely.
      Message Lifespan
      Group Messaging and Broadcasts Groups can be created by administrators and individuals to speed up care coordination or send out enterprise broadcasts.
      Group Messaging
      Forwarding and Escalations Users can forward their inbox when they are not available. High priority unread messages can automatically escalate to backup users.
      Forwarding
      Structured Communications Create message templates for common activities such as orders and admissions to improve the quality of communications.
      Structured Communications
      Workflow Send and track patient care task assignments and their completion.
      Workflow
      Images, Voice, Video and Files Securely send images, voice recordings, and video with ease.
      Images, Voice, Video and Files
      Delivery and Read Tracking Track the status of individual messages and whether a user has received or read them.
      Delivery and Read Tracking
      Set Message Priority Give messages an urgent status and create unique ringtones and delivery options so that they get read and responded to first.
      Set Message Priority
      Automatic Responses Setup custom responses that indicate your current status or to filter out noise and messages that are not high priority.
      Automatic Responses
      Organization Directory Instantly see your organization’s entire directory by role, title, or department. Seamlessly works with your existing directory service such as Microsoft Active Directory.
      Organization Directory
      Message Lifespan Control IT administrators can set the lifespan of messages so that they are deleted from a user’s device after a certain period of time.
      Message Lifespan Control
        Iphone
          Dedicated Pager Number Use a dedicated pager number specifically for work-related messages. Pager numbers can be assigned to individuals and groups.
          Dedicated Pager Number
          Visual Voicemail and Transcription All voice messages from patients and other medical providers are automatically transcribed and provided with an audio message that you can listen to.
          Visual Voicemail and Transcription
          Patient Centric Messaging Messages can be linked to specific patients from both the web console and the mobile application. Patient information is automatically populated from an EMR systems ADT feed.
          Patient Centric Messaging
          Block Caller ID Your providers can protect their personal phone numbers. When they call a patient or other healthcare provider back, the number for your practice or hospital is displayed, and the call details or actual callback can be recorded.
          Block Caller ID
          Reliable Message Delivery The SmartPager pager replacement system will securely send a text message or phone a user to deliver a message if they have no mobile data connection, ensuring reliable delivery.
          Reliable Message Delivery
          On-Call Scheduling and Routing Avoid calls or text messages to off-duty physicians by using call schedules and routing rules.
          On-Call Scheduling and Routing
          Escalation Rules Create policies so that priority messages that go unanswered will be automatically escalated to a backup team member within a defined timeframe.
          Escalation Rules
          Smartphone DND Override An override feature ensures that important messages provide audio alerts regardless of a user’s Do Not Disturb Settings.
          Smartphone DND Override
            Laptop
            Local Forwarding Number Set up a local toll-free number and create intelligent routing rules to multiple phone numbers, specific departments, offices, or after-hour call services.
            Local Forwarding Number
            Interactive Voice Response Create interactive voice responses that intuitively guide an inbound caller to the right person within your organization each and every time.
            Interactive Voice Response
            Call and Paging Preferences Easily create and configure provider on-call schedules and message routing rules, so that they only receive priority or important phone calls and messages when off-duty.
            Call and Paging Preferences
            Rules Based Call and Message Routing Designed to facilitate the complexity of after hours medical call coverage, SmartAnswer simplifies how inbound calls and messages are routed based on availability, on-call schedules and contact preferences so that no patient call is ever dropped.
            Rules Based Call and Message Routing

            Evaluate Telmediq now for your healthcare organization.

            Request a Live Demo

            Telmediq's Health Care Communications Hub

            Telmediq’s HIPAA Compliant Messaging solution pulls together disparate healthcare systems such as the EMR, Lab systems, Nurse Call systems, Alarm Platforms, Call Center solutions and Scheduling platforms, into one powerful and integrated platform. This centralizes communication, streamlines workflows and creates a truly powerful clinical environment.

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