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  • Home
  • Solutions
    • Healthcare Communications Hub
    • Patient Communication
    • Physician Scheduling
    • Call Center
    • Secure Text Messaging
    • Pager Replacement
    • Medical Answering Service
  • Who We Serve
    • Physician Executives
    • Nurse Executives
    • IT Executives
  • Client Success
  • Resources
  • About
    • Team
    • News & Blog
    • Events
    • Careers
  • Contact Us

Smartphone with physician messaging

HIPAA Compliant Texting

Telmediq offers a HIPAA compliant texting and group messaging solution that connects internal and external healthcare teams, private practices, and hospitals to streamline the coordination of patient care delivery and simplify how medical care teams communicate.

Secure text messsaging systems for healthcare have evolved to add significant value to a clinician's day. Patient EMR data, radiology images, lab results and internal care team communication is available in one secure medical messaging application.

Smartphone of Secure Messaging

Evaluate Telmediq now for your healthcare organization.

Request a Live Demo

HIPAA Compliant Texting Solutions for Healthcare

Beyond HIPAA Compliant Texting

Telmediq simplifies communication for medical professionals and accelerates the coordination of patient care with features such as group chats, patient assignment lists, user status, and delivery and read notifications. It offers a secure text messaging platform that optimizes clinical workflow by ensuring that text messages, voice, images and video are delivered to the right person at the right time based on workflow rules and provide on-call schedule recognition. It can even escalate time sensitive messages when a user is unavailable or unreachable. Telmediq's HIPAA compliant secure text messaging solution includes the full healthcare communications hub so you aren't just deploying another HIPAA compliant texting vendor, but a full clinical communication and collaboration platform.

Integration

Works With Existing Clinical and IT Systems

Telmediq's HIPAA compliant texting solution integrates with EMR platforms to provide a patient centric approach to secure instant messaging, linking all communications back to a patient record. Additional integration with scheduling systems, call center software, and corporate directories provide a complete secure text messaging and clinical communications system that enhances and streamlines communication for healthcare organizations of all sizes. HIPAA compliant texting for doctors/physicians has changed significantly the past few years, ensure they gain the value of a full communications platform.

Secure Text Messaging for Healthcare

The Highest Level of Security

Built on a HIPAA compliant and ISO 27001 certified infrastructure, Telmediq gives healthcare systems, private medical practices and hospitals, greater control over all communications that flow in and out of an organization with features such as user access rights, message lifespan, audit history, PIN protection, two-factor authentication and remote lock and wipe. Telmediq is the ideal application for Bring Your Own Device (BYOD) environments.

Transprent

“Telmediq has enhanced the communication between our doctors and has greatly lended to our ability to grow and expand the organization.”

Jay Nichols, Practice Manager Guide and Associates
Transprent

“Telmediq has enhanced the communication between our doctors and has greatly lended to our ability to grow and expand the organization.”

Jay Nichols, Practice Manager Guide and Associates

Features

  • Secure Text Messaging
  • Pager Replacement
  • Medical Answering Solutions
    Iphone
      Secure Text Messaging Our HIPAA compliant secure texting solution allows healthcare teams to share Protected Health Information (PHI) instantly and securely.
      Message Lifespan
      Group Messaging and Broadcasts Groups can be created by administrators and individuals to speed up care coordination or send out enterprise broadcasts.
      Group Messaging
      Forwarding and Escalations Users can forward their inbox when they are not available. High priority unread messages can automatically escalate to backup users.
      Forwarding
      Structured Communications Create message templates for common activities such as orders and admissions to improve the quality of communications.
      Structured Communications
      Workflow Send and track patient care task assignments and their completion.
      Workflow
      Images, Voice, Video and Files Securely send images, voice recordings, and video with ease.
      Images, Voice, Video and Files
      Delivery and Read Tracking Track the status of individual messages and whether a user has received or read them.
      Delivery and Read Tracking
      Set Message Priority Give messages an urgent status and create unique ringtones and delivery options so that they get read and responded to first.
      Set Message Priority
      Automatic Responses Setup custom responses that indicate your current status or to filter out noise and messages that are not high priority.
      Automatic Responses
      Organization Directory Instantly see your organization’s entire directory by role, title, or department. Seamlessly works with your existing directory service such as Microsoft Active Directory.
      Organization Directory
      Message Lifespan Control IT administrators can set the lifespan of messages so that they are deleted from a user’s device after a certain period of time.
      Message Lifespan Control
        Iphone
          Dedicated Pager Number Use a dedicated pager number specifically for work-related messages. Pager numbers can be assigned to individuals and groups.
          Dedicated Pager Number
          Visual Voicemail and Transcription All voice messages from patients and other medical providers are automatically transcribed and provided with an audio message that you can listen to.
          Visual Voicemail and Transcription
          Patient Centric Messaging Messages can be linked to specific patients from both the web console and the mobile application. Patient information is automatically populated from an EMR systems ADT feed.
          Patient Centric Messaging
          Block Caller ID Your providers can protect their personal phone numbers. When they call a patient or other healthcare provider back, the number for your practice or hospital is displayed, and the call details or actual callback can be recorded.
          Block Caller ID
          Reliable Message Delivery The SmartPager pager replacement system will securely send a text message or phone a user to deliver a message if they have no mobile data connection, ensuring reliable delivery.
          Reliable Message Delivery
          On-Call Scheduling and Routing Avoid calls or text messages to off-duty physicians by using call schedules and routing rules.
          On-Call Scheduling and Routing
          Escalation Rules Create policies so that priority messages that go unanswered will be automatically escalated to a backup team member within a defined timeframe.
          Escalation Rules
          Smartphone DND Override An override feature ensures that important messages provide audio alerts regardless of a user’s Do Not Disturb Settings.
          Smartphone DND Override
            Laptop
            Local Forwarding Number Set up a local toll-free number and create intelligent routing rules to multiple phone numbers, specific departments, offices, or after-hour call services.
            Local Forwarding Number
            Interactive Voice Response Create interactive voice responses that intuitively guide an inbound caller to the right person within your organization each and every time.
            Interactive Voice Response
            Call and Paging Preferences Easily create and configure provider on-call schedules and message routing rules, so that they only receive priority or important phone calls and messages when off-duty.
            Call and Paging Preferences
            Rules Based Call and Message Routing Designed to facilitate the complexity of after hours medical call coverage, SmartAnswer simplifies how inbound calls and messages are routed based on availability, on-call schedules and contact preferences so that no patient call is ever dropped.
            Rules Based Call and Message Routing

            Evaluate Telmediq now for your healthcare organization.

            Request a Live Demo

            Telmediq's Health Care Communications Hub

            Telmediq’s HIPAA Compliant Messaging solution pulls together disparate healthcare systems such as the EMR, Lab systems, Nurse Call systems, Alarm Platforms, Call Center solutions and Scheduling platforms, into one powerful and integrated platform. This centralizes communication, streamlines workflows and creates a truly powerful clinical environment.

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