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Contact us | Sales 1.888.364.9305
Request a Demo
  • Home
  • Solutions
    • Healthcare Communications Hub
    • Patient Communication
    • Physician Scheduling
    • Call Center
    • Secure Text Messaging
    • Pager Replacement
    • Medical Answering Service
  • Who We Serve
    • Physician Executives
    • Nurse Executives
    • IT Executives
  • Client Success
  • Resources
  • About
    • Team
    • News & Blog
    • Events
    • Careers
  • Contact Us

Smartanswer

HIPAA Compliant Answering Service

Telmediq offers secure, cloud-based, automated medical answering service for private medical practices, hospitals and healthcare organizations. Automatically route after hours phone calls and messages while reducing human errors, dropped calls and costs.

Smartanswer

Evaluate Telmediq now for your healthcare organization.

Request a Live Demo

Save Time

Medical Answering Services Redefined

Telmediq gives users context and flexibility when it comes to medical communications, messaging and callbacks. With Telmediq, voice messages are transcribed in real-time so that physicians instantly get the information they need. Message sharing, one-touch callback, callback recording and privacy features make answering messages fast, easy and secure for all of your providers.

Reduce Errors

Eliminate Human Error from your Communications

Telmediq offers medical answering service that reduces errors by eliminating the need for a live agent or switchboard operator. Healthcare organizations can quickly set Telmediq up to recognize on-call schedules and routing rules for inbound phone calls and voice messages. With Telmediq all inbound communication is automatically sent to the right person or group quickly and accurately while priority settings ensure that the most urgent communications are responded to first.

Save Money

Telmediq Consolidates Medical Communications

Telmediq consolidates all capabilities provided by traditional medical answering service including after hours call routing, service provider lookup and patient call transfers. Telmediq allows healthcare organizations to reduce operating costs with a single communication solution that covers your medical answering service, secure text messaging and pager replacement needs.

Transprent

“There is no more waiting by the phone for a return phone call… patient safety is enhanced.”

Josie Bennion, HonorHealth Scottsdale Shea Medical Center
Transprent
 

Features

  • Secure Text Messaging
  • Pager Replacement
  • Medical Answering Solutions
    Iphone
      Secure Text Messaging Our HIPAA compliant secure texting solution allows healthcare teams to share Protected Health Information (PHI) instantly and securely.
      Message Lifespan
      Group Messaging and Broadcasts Groups can be created by administrators and individuals to speed up care coordination or send out enterprise broadcasts.
      Group Messaging
      Forwarding and Escalations Users can forward their inbox when they are not available. High priority unread messages can automatically escalate to backup users.
      Forwarding
      Structured Communications Create message templates for common activities such as orders and admissions to improve the quality of communications.
      Structured Communications
      Workflow Send and track patient care task assignments and their completion.
      Workflow
      Images, Voice, Video and Files Securely send images, voice recordings, and video with ease.
      Images, Voice, Video and Files
      Delivery and Read Tracking Track the status of individual messages and whether a user has received or read them.
      Delivery and Read Tracking
      Set Message Priority Give messages an urgent status and create unique ringtones and delivery options so that they get read and responded to first.
      Set Message Priority
      Automatic Responses Setup custom responses that indicate your current status or to filter out noise and messages that are not high priority.
      Automatic Responses
      Organization Directory Instantly see your organization’s entire directory by role, title, or department. Seamlessly works with your existing directory service such as Microsoft Active Directory.
      Organization Directory
      Message Lifespan Control IT administrators can set the lifespan of messages so that they are deleted from a user’s device after a certain period of time.
      Message Lifespan Control
        Iphone
          Dedicated Pager Number Use a dedicated pager number specifically for work-related messages. Pager numbers can be assigned to individuals and groups.
          Dedicated Pager Number
          Visual Voicemail and Transcription All voice messages from patients and other medical providers are automatically transcribed and provided with an audio message that you can listen to.
          Visual Voicemail and Transcription
          Patient Centric Messaging Messages can be linked to specific patients from both the web console and the mobile application. Patient information is automatically populated from an EMR systems ADT feed.
          Patient Centric Messaging
          Block Caller ID Your providers can protect their personal phone numbers. When they call a patient or other healthcare provider back, the number for your practice or hospital is displayed, and the call details or actual callback can be recorded.
          Block Caller ID
          Reliable Message Delivery The SmartPager pager replacement system will securely send a text message or phone a user to deliver a message if they have no mobile data connection, ensuring reliable delivery.
          On-Call Scheduling and Routing Avoid calls or text messages to off-duty physicians by using call schedules and routing rules.
          On-Call Scheduling and Routing
          Escalation Rules Create policies so that priority messages that go unanswered will be automatically escalated to a backup team member within a defined timeframe.
          Escalation Rules
          Smartphone DND Override An override feature ensures that important messages provide audio alerts regardless of a user’s Do Not Disturb Settings.
          Smartphone DND Override
            Laptop
            Local Forwarding Number Set up a local toll-free number and create intelligent routing rules to multiple phone numbers, specific departments, offices, or after-hour call services.
            Local Forwarding Number
            Interactive Voice Response Create interactive voice responses that intuitively guide an inbound caller to the right person within your organization each and every time.
            Interactive Voice Response
            Call and Paging Preferences Easily create and configure provider on-call schedules and message routing rules, so that they only receive priority or important phone calls and messages when off-duty.
            Call and Paging Preferences
            Rules Based Call and Message Routing Designed to facilitate the complexity of after hours medical call coverage, SmartAnswer simplifies how inbound calls and messages are routed based on availability, on-call schedules and contact preferences so that no patient call is ever dropped.
            Rules Based Call and Message Routing

            Evaluate Telmediq now for your healthcare organization.

            Request a Live Demo

            Telmediq's Health Care Communications Hub

            Telmediq’s HIPAA Compliant Messaging solution pulls together disparate healthcare systems such as the EMR, Lab systems, Nurse Call systems, Alarm Platforms, Call Center solutions and Scheduling platforms, into one powerful and integrated platform. This centralizes communication, streamlines workflows and creates a truly powerful clinical environment.

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