✔ See who is on call without looking at paper schedules
✔ Reliable two-way messaging with sent, received and read notifications
✔ View patient care team members and message directly within the console
✔ Attach patient record with messages as an easy reference for physicians
✔ Easily see call queues, active calls, parked callers and call history
✔ Powerful search queries to find the right physician in real time
✔ Deep dive discovery for integration and vendor consolidation strategy
✔ Analytics to better manage human resources
✔ Schedule updates propagate to all users (mobile, console and call center)
✔ Integrated schedules removes the need for manual double entries
✔ Virtual call queues to manage resources across facilitates
✔ Tangible ROI
✔ No cost deploy
✔ 10 day implementation plan
✔ Increased reliability
✔ Includes a 5 year communications strategy
✔ Virtual call queues (location independent) for improved resource allocation
✔ Automated updates and upgrades reducing IT burden and costs
Call centers are the backbone of effective communication within hospitals and for patients and outside personnel. Medical contact centers are evolving to become patient engagement centers as routine calls are automated. Seamless connections between providers and patients using multiple channels of communication improves the patient’s experience and reduces costs, both of which have a positive impact on the bottom line.
Telmediq’s medical call center software is designed with these goals in mind. Our hospital call center software allows agents to quickly see patient information from the EMR, send a secure text message to their provider to answer questions or see if they are available to take the patient's call. The process is seamless and agents can see when messages are received, read and replied to closing the loop on message deliverability.
Powerful analytics help organizations better manage their human resources, ensuring enough staff are available during peak periods.
By facilitating better communication, Telmediq’s HIPAA call center software helps your organization improve patient outcomes.
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“There is no more waiting by the phone for a return phone call… patient safety is enhanced.”
Josie Bennion, HonorHealth Scottsdale Shea Medical Center
"Everyone is quickly catching on to Telmediq. Everybody is demanding it and want it now… Physicians are raving about it."
CIO Selected commentary collected about Telmediq by KLAS Dec 2017, visit klasresearch.com for a complete view.
