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Contact us | Sales 1.888.364.9305
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  • Home
  • Solutions
    • Healthcare Communications Hub
    • Patient Communication
    • Physician Scheduling
    • Call Center
    • Secure Text Messaging
    • Pager Replacement
    • Medical Answering Service
  • Who We Serve
    • Physician Executives
    • Nurse Executives
    • IT Executives
  • Client Success
  • Resources
  • About
    • Team
    • News & Blog
    • Events
    • Careers
  • Contact Us

Cloud-Based
Call Center Software
for Hospitals and Healthcare Systems

 

Talk to a Consultant
Reduce Errors

Better Experience for Operators

✔ See who is on call without looking at paper schedules
✔ Reliable two-way messaging with sent, received and read notifications
✔ View patient care team members and message directly within the console
✔ Attach patient record with messages as an easy reference for physicians
✔ Easily see call queues, active calls, parked callers and call history
✔ Powerful search queries to find the right physician in real time

Talk to a Consultant

 

Call Center Analytics

Benefits for the Hospital

✔ Deep dive discovery for integration and vendor consolidation strategy
✔ Analytics to better manage human resources
✔ Schedule updates propagate to all users (mobile, console and call center)
✔ Integrated schedules removes the need for manual double entries
✔ Virtual call queues to manage resources across facilitates
✔ Tangible ROI

Call Center Resource Analytics

Call Center Software as a Service

✔ No cost deploy
✔ 10 day implementation plan
✔ Increased reliability
✔ Virtual call queues (location independent) for improved resource allocation
✔ Automated updates and upgrades reducing IT burden and costs

Talk to a Consultant

 

Call Center Sell Sheet

Adding Value to the Call Center

Call centers are the backbone of effective communication within hospitals and for patients and outside personnel. Medical contact centers are evolving to become patient engagement centers as routine calls are automated. Seamless connections between providers and patients using multiple channels of communication improves the patient’s experience and reduces costs, both of which have a positive impact on the bottom line.

Telmediq’s medical call center software is designed with these goals in mind. Our hospital call center software allows agents to quickly see patient information from the EMR, send a secure text message to their provider to answer questions or see if they are available to take the patient's call. The process is seamless and agents can see when messages are received, read and replied to closing the loop on message deliverability.

Powerful analytics help organizations better manage their human resources, ensuring enough staff are available during peak periods.

By facilitating better communication, Telmediq’s HIPAA call center software helps your organization improve patient outcomes.

Download the Sell Sheet

 

Speak with a Communications Consultant

Request a Live Demo

Transprent

“There is no more waiting by the phone for a return phone call… patient safety is enhanced.”

Josie Bennion, HonorHealth Scottsdale Shea Medical Center
Transprent

"Everyone is quickly catching on to Telmediq. Everybody is demanding it and want it now… Physicians are raving about it."

CIO Selected commentary collected about Telmediq by KLAS Dec 2017, visit klasresearch.com for a complete view.

Telmediq's Health Care Communications Hub

Telmediq’s HIPAA Compliant Messaging solution pulls together disparate healthcare systems such as the EMR, Lab systems, Nurse Call systems, Alarm Platforms, Call Center solutions and Scheduling platforms, into one powerful and integrated platform. This centralizes communication, streamlines workflows and creates a truly powerful clinical environment.

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1.888.364.9305

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Enjoy a free 30 day trial when you email us today.

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