Adding Value to the Call Center
Call centers are the backbone of effective communication within hospitals and for patients and outside personnel. Medical contact centers are evolving to become patient engagement centers as routine calls are automated. Seamless connections between providers and patients using multiple channels of communication improves the patient’s experience and reduces costs, both of which have a positive impact on the bottom line.
Telmediq’s medical call center software is designed with these goals in mind. Our hospital call center software allows agents to quickly see patient information from the EMR, send a secure text message to their provider to answer questions or see if they are available to take the patient's call. The process is seamless and agents can see when messages are received, read and replied to closing the loop on message deliverability.
Powerful analytics help organizations better manage their human resources, ensuring enough staff are available during peak periods.
By facilitating better communication, Telmediq’s HIPAA call center software helps your organization improve patient outcomes.
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