Secure Text Messaging for Healthcare by TelmedIQ

HIPAA Compliant Secure Text Messaging

Telmediq offers a HIPAA compliant secure text messaging and group messaging solution that connects internal and external healthcare teams, private practices, and hospitals to streamline the coordination of patient care delivery and simplify how medical care teams communicate.

Evaluate Telmediq now for your healthcare organization.

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Beyond Secure Text Messaging

Telmediq simplifies communications for healthcare and medical professionals and accelerates the coordination of patient care with features such as group chats, patient assignment lists, user status, and delivery and read notifications. As part of the Healthcare Communication Hub, Telmediq offers a secure text messaging platform that optimizes clinical workflow by ensuring that text messages, voice, images and video are delivered to the right person at the right time based on workflow rules and provide on-call schedule recognition. It can even escalate time sensitive messages when a user is unavailable or unreachable.

Works With Existing Clinical and IT Systems

Telmediq integrates with EMR platforms to provide a patient centric approach to secure instant messaging, linking all communications back to a patient record. Additional integration with scheduling systems, call center software, and corporate directories provide a complete secure text messaging and clinical communications system that enhances and streamlines communication for healthcare organizations of all sizes.

The Highest Level of Security

Built on a HIPAA compliant and ISO 27001 certified infrastructure, Telmediq gives healthcare systems, private medical practices and hospitals, greater control over all communications that flow in and out of an organization with features such as user access rights, message lifespan, audit history, PIN protection, two-factor authentication and remote lock and wipe. Telmediq is the ideal application for Bring Your Own Device (BYOD) environments.

  • “TelmedIQ has enhanced the communications between our doctors and has greatly lended to our ability to grow and expand the organization.”

Features

  • Secure Text Messaging
  • Group Messaging and Broadcasts
  • Forwarding and Escalations
  • Structured Communications
  • Workflow
  • Images, Voice, Video and Files
  • Delivery and Read Tracking
  • Set Message Priority
  • Automatic Responses
  • Organization Directory
  • Message Lifespan Control
  • Our HIPAA compliant secure texting solution allows healthcare teams to share Protected Health Information (PHI) instantly and securely.
  • Groups can be created by administrators and individuals to speed up care coordination or send out enterprise broadcasts.
  • Users can forward their inbox when they are not available. High priority unread messages can automatically escalate to backup users.
  • Create message templates for common activities such as orders and admissions to improve the quality of communications.
  • Send and track patient care task assignments and their completion.
  • Securely send images, voice recordings, and video with ease.
  • Track the status of individual messages and whether a user has received or read them.
  • Give messages an urgent status and create unique ringtones and delivery options so that they get read and responded to first.
  • Setup custom responses that indicate your current status or to filter out noise and messages that are not high priority.
  • Instantly see your organization’s entire directory by role, title, or department. Seamlessly works with your existing directory service such as Microsoft Active Directory.
  • IT administrators can set the lifespan of messages so that they are deleted from a user’s device after a certain period of time.
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  • Our HIPAA compliant secure texting solution allows healthcare teams to share Protected Health Information (PHI) instantly and securely.
  • Groups can be created by administrators and individuals to speed up care coordination or send out enterprise broadcasts.
  • Users can forward their inbox when they are not available. High priority unread messages can automatically escalate to backup users.
  • Create message templates for common activities such as orders and admissions to improve the quality of communications.
  • Send and track patient care task assignments and their completion.
  • Securely send images, voice recordings, and video with ease.
  • Track the status of individual messages and whether a user has received or read them.
  • Give messages an urgent status and create unique ringtones and delivery options so that they get read and responded to first.
  • Setup custom responses that indicate your current status or to filter out noise and messages that are not high priority.
  • Instantly see your organization’s entire directory by role, title, or department. Seamlessly works with your existing directory service such as Microsoft Active Directory.
  • IT administrators can set the lifespan of messages so that they are deleted from a user’s device after a certain period of time.
  • Dedicated Pager Number
  • Visual Voicemail and Transcription
  • Patient Centric Messaging
  • Block Caller ID
  • Reliable Message Delivery
  • On-Call Scheduling and Routing
  • Escalation Rules
  • Smartphone DND Override
  • Use a dedicated pager number specifically for work-related messages. Pager numbers can be assigned to individuals and groups.
  • All voice messages from patients and other medical providers are automatically transcribed and provided with an audio message that you can listen to.
  • Messages can be linked to specific patients from both the web console and the mobile application. Patient information is automatically populated from an EMR systems ADT feed.
  • Your providers can protect their personal phone numbers. When they call a patient or other healthcare provider back, the number for your practice or hospital is displayed, and the call details or actual callback can be recorded.
  • The SmartPager pager replacement system will securely send a text message or phone a user to deliver a message if they have no mobile data connection, ensuring reliable delivery.
  • Avoid calls or text messages to off-duty physicians by using call schedules and routing rules.
  • Create policies so that priority messages that go unanswered will be automatically escalated to a backup team member within a defined timeframe.
  • An override feature ensures that important messages provide audio alerts regardless of a user’s Do Not Disturb Settings.
Previous
Next
  • Use a dedicated pager number specifically for work-related messages. Pager numbers can be assigned to individuals and groups.
  • All voice messages from patients and other medical providers are automatically transcribed and provided with an audio message that you can listen to.
  • Messages can be linked to specific patients from both the web console and the mobile application. Patient information is automatically populated from an EMR systems ADT feed.
  • Your providers can protect their personal phone numbers. When they call a patient or other healthcare provider back, the number for your practice or hospital is displayed, and the call details or actual callback can be recorded.
  • The SmartPager pager replacement system will securely send a text message or phone a user to deliver a message if they have no mobile data connection, ensuring reliable delivery.
  • Avoid calls or text messages to off-duty physicians by using call schedules and routing rules.
  • Create policies so that priority messages that go unanswered will be automatically escalated to a backup team member within a defined timeframe.
  • An override feature ensures that important messages provide audio alerts regardless of a user’s Do Not Disturb Settings.
  • Local Forwarding Number
  • Interactive Voice Response
  • Call and Paging Preferences
  • Rules Based Call and Message Routing
  • Set up a local toll-free number and create intelligent routing rules to multiple phone numbers, specific departments, offices, or after-hour call services.
  • Create interactive voice responses that intuitively guide an inbound caller to the right person within your organization each and every time.
  • Easily create and configure provider on-call schedules and message routing rules, so that they only receive priority or important phone calls and messages when off-duty.
  • Designed to facilitate the complexity of after hours medical call coverage, SmartAnswer simplifies how inbound calls and messages are routed based on availability, on-call schedules and contact preferences so that no patient call is ever dropped.
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  • Set up a local toll-free number and create intelligent routing rules to multiple phone numbers, specific departments, offices, or after-hour call services.
  • Create interactive voice responses that intuitively guide an inbound caller to the right person within your organization each and every time.
  • Easily create and configure provider on-call schedules and message routing rules, so that they only receive priority or important phone calls and messages when off-duty.
  • Designed to facilitate the complexity of after hours medical call coverage, SmartAnswer simplifies how inbound calls and messages are routed based on availability, on-call schedules and contact preferences so that no patient call is ever dropped.

Evaluate Telmediq now for your healthcare organization.

Request a Live Demo